If I could rate this business 6 star I would. I called two days before thanksgiving to try and get a cord of wood delivered and having tried to get a delivery to Bethesda before from other companies and waiting weeks for delivery with numerous failed promises I was sceptical when Rich told me he would try to deliver before the holidays. Rich arrived on Thanksgiving morning, he stacked the wood for me and went out of his way to make sure we were happy he even carried some through my house into my porch. The wood was kiln dried, burns like a charm with no spitting and its puts out a lot of heat. I really think this business is great at customer service. If you need good firewood at a good price this company excels.